Round Lookup Page

We provide a simple web page for looking up round details, watching race recordings, and viewing bet information. This is useful for resolving player support requests — you can look up a round yourself or share the link directly with the player.

Interactive Lookup

Visit support.marbles.xyz to use the interactive lookup form. You can:

• Select a game from the dropdown, enter a Round ID, and optionally a Bet ID
• Or enter a Bet Round ID (the round ID from your aggregator, e.g. Hub88) — we'll resolve the internal round automatically

URL Format

You can also link directly to a round:

https://support.marbles.xyz/lookup?gameId={gameId}&roundId={roundId}&betId={betId}

*Not required when using betRoundId.

Lookup by Bet Round ID

If you're using an aggregator like Hub88, the round ID they provide in support tickets is the Bet Round ID — not our internal round ID. You can look up directly using it:

https://support.marbles.xyz/lookup?betRoundId=93c43b9a-1975-5e82-aa40-a424c695da2c

This will automatically resolve the internal round, game, and bet — no need to know the gameId or roundId.

What It Shows

Round Info:

• Race recording video (when available)
• Outcome with marble names and images (1st, 2nd, 3rd)
• Round ID, Game ID, game name, timestamp

Bet Info (when betId or betRoundId is provided):

• Bet ID, Bet Round ID, timestamp
• Status (won, lost, voided, pending)
• Currency, amount, payout
• Bet type and selection (with marble names)

Access

The page is publicly accessible — no authentication required. Access is secured by requiring UUIDs that are only known to operators and the system. This means you can safely share the link with players for support resolution.